Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 617-472-1710 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Update* 5/15/20
Our Showroom is Open.
The health and safety of our employees and the customers that we interact with remains our first priority.

In compliance with the Department of Public Health (DPH), the Baker-Polito Administration, and the Massachusetts Reopening Advisory Board, we ask that you adhere to the following guidelines when visiting our showroom;

1) Coverings or Facemasks are Mandatory for all Customers entering our Showroom. If you do not have a Facemask, we will do our best to provide you with one.

2) Please maintain Social Distancing Practices within the Showroom. The Department of Public Health recommends a minimum of 6 feet between persons to be a safe distance.

3) Please Refrain from Touching Multiple Surfaces, Items & Appliances Unnecessarily.

4) We Reserve the Right to Limit the Number of Customers in the Showroom, based upon State Guidance.

5) With all Due Respect, Please Leave Children and Additional Family Members at Home. If you are not feeling well, we recommend that you reschedule your appointment to a later time.

We appreciate your patience and understanding while we continue to navigate and make adjustments during this uncertain time.



Update* 4/10/20
Free Delivery for Direct Patient Care Providers.
As a small gesture of our appreciation to all of the healthcare providers going to work everyday during this crisis, we will be offering free delivery when you purchase an appliance with us. We sincerely appreciate your dedication and continued professionalism during this unprecedented event, and wish you and your families continued health.

Update 4/03/20
We are Open and Here to Help You.
As an essential business, we will remain open to serve our customers and community. However, our commitment remains to protect the safety and well-being of our staff, our customers and their families. Therefore we have made the decision to close our showroom to the public until further notice. We appreciate your patience and understanding while we continue to navigate and make adjustments during this uncertain time.

Reach Us by Phone
You may reach us at (617) 472-1710 during regular business hours, Monday thru Friday (9AM-5PM), and Saturday (9AM-4PM).

Shop our Website
You can shop for items directly from our website which has over 50 brands and thousands of items to choose from with current pricing, including promotions and available rebates.



Connect with Us on WebChat
We have enabled a Live Text function to our website that allows you to interact with us directly over your mobile phone. You can shop, schedule your delivery, and even process the payment from the safety of your home.

Email
To reach Sales tracey@hancockappliance.com
To reach Service nancy@hancockappliance.com

Update 3/16/2020
To our customers,

As we continue to monitor the ongoing Coronavirus (COVID-19) health crisis, the health and safety of our employees and the customers that we interact with on a daily basis is our first priority.

What we’re doing.
We want to reassure you that we are following the guidance put forth by the CDC and Massachusetts Department of Health, and are taking every possible precaution to ensure our physical location is held to the cleanliness and sanitation standards recommended by public health officials.

Our employees, delivery and repair personnel have all been educated and informed regarding how the virus can be transmitted (https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html) as to allow them to follow best practices and avoid putting themselves and others at risk.

Though we’re currently remaining open during our normal business hours, we’re continuing to monitor recommendations made by state and local officials and will act accordingly.

Stay informed, stay safe.
While the current pandemic can seem overwhelming, every person can help slow down the spread of COVID-19. We urge that you stay informed and follow the guidelines recommended by the CDC, the World Health Organization (WHO), and other local and national health organizations. Practices such as social distancing, and self-quarantine and isolation when appropriate can slow the rate of infection in a city, town or community. By doing your part, you can make a big difference to your health, and that of others around you.

As the COVID-19 continues to affect our communities, we will continue to prioritize the safety and wellbeing of our customers, associates and the community that surrounds us.

Take care of yourself and each other,
Bill Trifone