Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 617-472-1710 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Appliance Delivery / Installation & Removal

DELIVERY POLICY

There's a standard one-time delivery charge of $85.00 per delivery, which can be for one or more pieces. This includes the delivery of the appliance(s) up to the second floor of the residence at no additional charge.

  • Check for exclusive "Delivery and Installation Rebates" for all major brands on our website and recoup the delivery charges if applicable.
  • Hancock Appliance does not ship anywhere outside of Massachusetts. Please contact us directly regarding out-of-state deliveries.

INSTALLATION & REMOVAL

Your appliance will be delivered, unpacked, leveled and connected to an existing power source to make sure that it functions properly. All packing materials will be removed and your old appliance will be removed and recycled at no additional charge.

  • Most freestanding electric ranges, refrigerators, washers and electric dryers are eligile for free basic hookup service.
  • Gas ranges and dryers, dishwashers, wall ovens, over-the-range microwaves and cooktops require specialized installaton, which can be provided. Please contact us if you would like us to provide a quote for your installation.