Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 617-472-1710 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

See what our customers are saying...

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He talked me through possibilities, and even squeezed me into a packed schedule for a service call early the very next morning.

Google Icon Meghan Fogerty


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Very knowledgeable and courteous staff with very strong customer service follow up. The first time I've bought an appliance sight unseen.

Yelp Icon Sandi C.


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I have been very happy with the service they have provided over the years. (Unheard of!) I will always use Hancock Appliance.

Yelp Icon Eileen P.