I am writing this review for the delivery service . My delivery man jerrod was so helpful and fast he gave me time to clean behind my fridge explained everything to me in detail and even tested my fridge and ice maker before he left . The guys were on time and they were so gentle with my new floors . Honestly i could have orders from a big company like Lowe’s or home depot but these delivery guys really took it home with their impeccable service and grace !
Thank you Tiffany. We believe that sincere customer service is what sets us apart from the chain stores. Thank you for trusting us with your business.
I have been using Hancock Appliance for decades now and the service is impeccable. Nancy went above and beyond to help get a refund on a refrigerator (under extended warranty) that parts could not be replaced. She is wonderful! And I am now enjoying my new refrigerator! Judie
Judie thank you for the kind words. Nancy is a rock star and we're happy to have her. She keeps our customers happy as you know. Enjoy the fridge!
We bought 2 air conditioners from Hancock and with the very kind help from the owner and the fast work from Patrick we are set to go for the summer heat! They both were outstanding and I will definitely go back for any appliances I need. Excellent work, customer service 5 stars and a must for a good establishment. Very happy ;)
Thanks for sharing your experience!
Excellent service in the store and with delivery personnel. Very qualified and knowledgeable and efficient and polite/courteous staff all around. Pleasure to do business with this group and would highly recommend!
Thanks for sharing your experience!
Let me tell first never take a toddler and a 9 month pregnant woman appliance shopping . My washer and dryer was on the fritz after a couple minutes dealing with paul k and the owner bill who were the best I had a very small opening so I was checking measurements . My 2 year old lost it running around the boss aka 9 month pregnant lady had to get him out of there in the middle of the hissy fit he grab a toy prop on wheels and we try to put it back he wasn't having it the owner came over and insisted my son have it and I insisted to pay him bill wasn't having it i vowed to return having to rechecked measurements meanwhile with covid going on washer and dryers were out of stock everywhere 6 weeks including the only ones that would fit . I called up after 2 weeks post baby and they not only beat home cheapo price by a couple bucks I also didn't have too wait 2 months hands down they are the best 10 stars I will never ever go anywhere else for a appliance being in the business trades my self how important customer service is to people they have a customer for life
We appreciate you!
Fridge and stove repair service. Great customer service with quick call back backs and time frame of appointment. Tech called about 1/2 hour prior to arrival. Tech fixed the stove during first visit but leak in fridge was still a problem. I called and spoke with Russ, one of the senior technicians who was professional and came to check on the issue for another evaluation. During third visit, he fixed the issue and leakage issue resolved. Entire team from operator to staff and senior technician are all very professional and friendly. I highly recommend this company.
Thanks! We hope to see you again soon!
I have to comment on the customer service and how amazing it was. I was in touch with Bill, the owner, who graciously gave me his cell # over a weird smell coming from my fridge. He talked me through possibilities, and even squeezed me into a packed schedule for a service call early the very next morning. I'll forever be a customer of theirs just from how nicely I was treated. Good customer service goes a long way in my book. Thank you, Bill!
You just made our day. Thank you for leaving such a wonderful review!
I have been using Hancock Appliance for 30 years. I have been very happy with the service they have provided over the years. I recently moved and had a power outage at my home and lost my refrigerator.Unfortunately, it was very difficult to find a repair person or a new fridge due to covid. I contacted Hancock Appliance and the "owner" gave me a call back after hours that same night. (Unheard of!) We talked for about 20 minutes, had a great conversation, and he was able to get someone to my home within the week. The repair is done and my fridge is working like new. I will always use Hancock Appliance. It was a "win-win" situation. They are the best!!Eileen C.
Thank you Eileen P.!
We have purchased multiple appliances over the past several years from Hancock Appliance, for both personal and rental unit use. Staff (thank you Lew!) are excellent to work with. Price is competitive with big box and other appliance stores. Delivery has always been excellent (on time and professional). Even our one experience with appliance repair was great. Now under new management, and the new owner is very friendly and appears to be very motivated to continue this excellent service and even expand. We are happy to support a local business and receive such excellent support in return.Len T., Braintree, MA
Another great review!
Very knowledgeable and courteous staff with very strong customer service follow up. My first experience in April 2020 when Covid was raging was the urgent need to replace my washing machine. I called Hancock Appliance, their sales person provided options for in stock machines, helping me making a decision. The first time I've bought an appliance sight unseen. The washing machine was delivered the next day and I never laid eyes on the deliverer. In July 2020 I realized my refrigerator was making strange noises. I went to the store and met with the owner, Bill, and the sales person, Lou Due to space size for the new refrigerator, with Lou's help, we sorted out the refrigerator that would best meet my criteria. The new refrigerator was delivered this week. No more noises and it meets all expectations. This time I saw the delivery team, one of whom did my washing machine delivery. Very courteous, polite and clean with proper mask usage. We need more of these small stores with customer service skills. Thanks for the great services on both appliances.
Thank you for your trust, your business and your praise.
Phenomenal experience! Billy and his team went above and beyond to make everything right during these hard times with the corona virus and deliveries being very difficult. He and his team were able to locate the appliances that my daughter needed for her new home. They showed exceptional customer service! Their patience and persistence have been extraordinary! I can’t say enough about Hancock appliance and we will be lifelong customers!-Terry
We appreciate your business!
I had a perfect experience with this company. I left a message on their voicemail. I received a very prompt return call. Everyone I spoke with was amazing- so nice and with great senses of humors. They were extremely communicative with me throughout the entire process. Delivery persons arrived exactly when they said they would and were very pleasant. Job was done perfectly (and it wasn't the easiest of jobs). I will definitely use them again when needed.
Thanks for sharing your experience!