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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 617-472-1710 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

review rating

We have purchased multiple appliances over the past several years from Hancock Appliance, for both personal and rental unit use.  Staff (thank you Lew!) are excellent to work with.  Price is competitive with big box and other appliance stores.  Delivery has always been excellent (on time and professional).  Even our one experience with appliance repair was great.  Now under new management, and the new owner is very friendly and appears to be very motivated to continue this excellent service and even expand.  We are happy to support a local business and receive such excellent support in return.Len T., Braintree, MA

Yelp Icon Len T. 8/28/2020

Another great review!

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review rating

Phenomenal experience! Billy and his team went above and beyond to make everything right during these hard times with the corona virus and deliveries being very difficult. He and his team were able to locate the appliances that my daughter needed for her new home. They showed exceptional customer service! Their patience and persistence have been extraordinary! I can’t say enough about Hancock appliance and we will be lifelong customers!-Terry

Google Icon Terry Sco 8/18/2020

We appreciate your business!

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review rating

I had a perfect experience with this company. I left a message on their voicemail. I received a very prompt return call. Everyone I spoke with was amazing- so nice and with great senses of humors. They were extremely communicative with me throughout the entire process. Delivery persons arrived exactly when they said they would and were very pleasant. Job was done perfectly (and it wasn't the easiest of jobs). I will definitely use them again when needed.

Yelp Icon Maryann R. 8/17/2020

Thanks for sharing your experience!

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review rating

Couldn't be happier from shopping to install! Great selection and Tracey is very knowledgeable. The owner, Billy, followed up to make sure we were happy and to see that the process was moving along well. I am sure we will love our new Bertazonni range as much as the process. Thank you Hancock Appliance!

Google Icon Wendy Hamm 2/25/2020

Thank you for choosing to shop with us.

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Helpful staff and competitive prices.Locally owned much better service than big box stores.

Google Icon DAN DUNN 12/11/2019

We appreciate your business!

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review rating

The minute I walked in the door I knew this was the right place! Appliances, cabinets, design...oh my!!! They listened to my situation and pointed me in the direction based on my specific needs and price range. I love supporting the local businesses that still make customer service top priority. The best team!

Google Icon Renee Pike 2/5/2020

Thanks for sharing your experience!

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Already a Hancock Appliance customer? If we've had the pleasure of you working with you already, we'd appreciate if you would take a moment to look us up on your favorite review site and tell us about your experience with Hancock Appliance.

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