Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 617-472-1710 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

CUSTOMER SERVICE & REPAIR / QUICK SERVICE IS JUST ONE CALL AWAY.

We’ve been making service calls and fixing appliances in our community for over 75 years, and our customers always say the same thing. They like knowing that if there’s ever a problem, we’re just one call away. Whether you need a service call, have a question about a warranty, or want to know if we carry a particular product or brand, we’ll be here to help you.

Repair Service Policy

The cost to send a trained service technician to your home and diagnose the problem is $125.00. Once the problem is diagnosed, we’ll provide an estimate that includes any necessary parts and labor to make the repair. If you decide not to do the repair you can apply 50% of the service fee towards the purchase of a new appliance at Hancock Appliance. If you decide to make the repairs, we offer a 90 day part and labor warranty so if for some reason we need to return to fix the same problem, there is no additional charge.

Please fill in the information below, or have it available when you contact us. Particularly the product name and model number. This will allow us to help service you more quickly.

Customer Testimonials

Bill & Karen R All too often people routinely complain about poor service and for good reason, as pride in one's work seems to have become a thing of the past. Not so at Hancock Appliance. Both by phone and in person the staff were true professionals. Thanks so much for talking care of our washing machine, and while I hope that our appliances are trouble free, I confidently know that I have a talented and committed team to take care of us when necessary.

Barry K / Google I recently purchased a stove from Hancock Appliance and I damaged the latch. They sent the most amazing guy out to repair it. He not only was nice, polite and knowledgeable, he even taught me some cool things about stoves. I would not only recommend buying items from Hancock, but also using them for repairs. Thanks Hancock Appliance for being awesome and hiring the best!

Michelle R / Facebook I would highly recommend Hancock Appliance! They just repaired my dishwasher for less than half the price a competitor quoted me. The technician was extremely professional yet personable and efficient. I couldn't be happier with my experience and the finished product.

Adam & Krista S We wanted to thank you personally for the great customer service you provided us while dealing with our washing machine. You went above and beyond your call of duty and we can't thank you enough for going through all you did to help us. We are so appreciative and will definitely continue our business with you.

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